Frequently Asked Questions
Everything you need to know about your Unze London shopping experience.
How long does shipping typically take?
Standard domestic delivery usually takes 3-5 working days, while international orders can take 7-14 working days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for unworn items in their original packaging. You can initiate a return or exchange through our online portal or at any of our retail locations.
How can I track my order?
Once your order is dispatched, you will receive an email and SMS containing a unique tracking number and a link to the courier's website to monitor your delivery status.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and popular 'Buy Now, Pay Later' services like Klarna and Clearpay.
How do I find the right shoe size?
Our detailed size guide is available on every product page. We provide measurements in UK, EU, and US sizes to help you find the perfect fit for your footwear.
Do you offer international shipping?
Yes, Unze London ships to over 100 countries worldwide. Shipping costs and delivery times vary by region and will be calculated at the checkout stage.